Website Terms and Conditons
Last Updated on July 17th, 2018
Terms And Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern site’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to this site and “You” and “Your” refers to you, the client, visitor, website user or person using our website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and site rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that site is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), site’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of our site.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.


We handle returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 5 of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of our site.


We may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between site and the owners of those websites. Our site takes no responsibility for any of the content found on the linked websites.

site’s website may contain information or advertisements provided by third parties for which site accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, site absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. site gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of site to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At our site, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. we respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. site’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data site collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


We does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


site may be required, in certain circumstances, to disclose information in good faith and where www.examplesite.comu is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of our site. site expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then site will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. site reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Site expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and us concerning your use and access to our website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

This agreement and this website are subject to the laws of Australia. If there is a dispute between you and us that results in litigation then you must submit to the jurisdiction of the courts of QLD.

Stephen Whittaker
Founder of Dragon Roof Restoration
Terms and Conditions of using our services

Dragon Roof Restoration Terms & Conditions:
1. Dragon Roof Restoration (“DRR” hereafter) will perform the work in this quotation in a proper and
workmanlike manner and in accordance with the plans and specifications.
2. All materials supplied by DRR will be suitable for the purpose for which they will be used and unless
otherwise stated in the quotation, those materials will be new.
3. The work will be done with due diligence and within a reasonable time.
– Delays can occur from time to time due elements and unexpected events.
Rainy days may delay to commencement of work. Work cannot be carried out on rainy days due to OH&S
regulations and specific work cannot be done on rainy days, For Example:
• Re bedding and re pointing work
• Colour Application
A situation has arisen where we have become inadvertently delayed due to illness, injury: material
supplies delays, council work.
Emergency work required to be taken by DRR for safety hazards and emergency repairs at another
site will take precedence over other work scheduled.
DRR will do its upmost to ensure clients are kept informed and work schedule is kept on track.
4. With regards to price: the time has been estimated and in actuality may go under or over the quoted time but
at no alteration to the price of this fixed quotation.
5. DRR Contractors may not do additional work other than the approved quotation unless instructed by
management and only then in accordance with an additional written and duly accepted quotation
amendment or variation to the original quote.
6. This is a fixed quotation and is not negotiable after commencement of any works.
– All quotes and deposits are to be made within the terms outlined. If you choose to cancel or modify your
quote we require minimum 2 weeks’ notice via email. There is no cancellation fee at this point, less than 2
weeks, you will be billed for all costs incurred until this point, including:
• Ordering of materials
• Hiring of and supplying of equipment
• Labour Cost
7. Our Guarantee:
a) All New Work* is Guaranteed for 10 Years unless otherwise stated on the quotation. (The Guarantee is
in force once the work has been completed).
– Leaking in roofs is not covered in the 10 year guarantee unless within the first 6 months for New
Work. Guarantee covers coatings only
– Guarantee on coatings is limited to the product manufactures’ specifications (see warranty)
b) Leaking & Repairs work; repair work is guaranteed for 12 months against re-leaking in the same area of
repair unless otherwise stated in the quotation
repair unless otherwise stated in the quotation
c) If our work should fail for any reason within that time, we guarantee to investigate and resolve the issue
as quickly as possible – without charge.
d) In the event that DRR is called out to resolve a Guarantee issue that turns out to be due to a cause
unrelated to our work, or damage has been caused by people other than DRR Contractors, a call-out charge
of $165 (inc. GST) will be due.
e) DRR reserves the right to return monies received for works done instead of resolving the issue, if the
resolution works are deemed un-viable by a DRR Estimator.
8. Clients Obligation
For landlord; agents etc. to identify hazards to the supervisor. For example:
• Hazardous chemical on site
• Electrical and plumbing service problems
• Asbestos
• Other work scheduled at the same time
To notify other parties that maybe affected by the work carried out on your property. For example:
• Neighbours
• Tenants etc.
To remove cars, motorbikes, etc. from the access point to your property to allow access for the tradesmen to
carry out work to your property.
This will also safe guard your property from damages from falling tiles, pressure cleaning and spray
DRR is not responsible for damages to property if property has not been removed or covered. If our staff
are unable to carry out work due to being unable to access the work site due to lock out or cars blocking
driveway etc you may be charged for labour due to delay.
To notify DRR of site changes that have changed since the time of quoting. For example:
• Other work has been carried out on your roof. (solar panels etc)
• Other parties have been on the roof that may have caused broken tiles etc.
9. The quotation excludes any latent conditions or events and also excludes anything not stated in the quotation.
10. DRR reserves the right to withdraw from this contract prior to commencement of works. Any deposit
monies received by DRR from the client shall be refunded forthwith.
11. Payment Terms: (Unless Otherwise agreed upon in writing by all parties), full payment is due and payable
at the completion of works (i.e. C.O.D).
For works valued over $3000 (incl GST), a 10% deposit is payable upon acceptance of the quotation and
the balance payable upon completion, for works over $6000 a 25% payment is due upon acceptance and
balance upon completion. For works $10,000 and over a 25% deposit will be due upon acceptance with a
further 25% payable once the job has reached 50% completion and balance due upon completion.
*New Work is defined as: Full Roof restoration with a minimum 3 coat paint system
**Repairs are defined as: Any works carried out to resolve a specific problem with a roof or guttering
system. Maintenance and replacing components of a roof (such as flashings or tiles) are classified as
Copyright 2016 - Stephen Whittaker, Dragon Roof Restoration - All Rights Reserved